Accessibility Statement

Last Updated: 07 September 2026

This Privacy Policy explains how PROMIS Foundation, the public-facing identity of Promise Educational and Social Welfare Society, collects, uses, stores, protects, and handles personal information received through its website promistrust.com.

By using this website, submitting any form, contacting us, donating, volunteering, requesting support, referring a beneficiary, or partnering with us, you agree to the terms of this Privacy Policy.

This policy is prepared for general website use and is intended to align with responsible data handling principles under India’s Digital Personal Data Protection Act, 2023, which provides a framework for processing digital personal data for lawful purposes.

1. About PROMIS Foundation

PROMIS Foundation is a social welfare organization working across areas such as education support, women empowerment, child welfare, skill development, health awareness, environment, disability welfare, community development, social inclusion, and relief support.

Our website is used to share information, receive inquiries, collect support requests, accept donation interests, receive volunteer applications, and connect with donors, CSR partners, institutions, and community members.

2. Information We May Collect

We may collect personal information when you submit forms, contact us, donate, volunteer, request support, refer a student or beneficiary, or communicate with us.

This may include:

Full name
Mobile number
Email address
Address, city, district, state, or country
Organization or company name
Designation, if submitted for partnership or CSR inquiry
Donation interest or sponsorship details
Volunteer interest and availability
Support request details
Student or beneficiary referral details
Parent or guardian contact details, where applicable
Message or inquiry details submitted by you
Any documents or links voluntarily shared with us
Website usage information, if collected through analytics or cookies

We request users to submit only accurate, relevant, and necessary information.

3. Information Related to Children or Beneficiaries

PROMIS Foundation may receive information related to students, children, or beneficiaries through support requests or referral forms.

Such information may be collected only for genuine welfare, support, verification, communication, program planning, and assistance-related purposes.

Where required, PROMIS Foundation may seek consent from a parent, guardian, school, or authorized representative before collecting, verifying, using, or sharing child-related information, photographs, videos, academic details, or stories.

We do not intentionally publish or share personal details, images, or stories of children without appropriate consent.

4. How We Use the Information

Information collected through the website may be used for the following purposes:

To respond to inquiries
To process donation or sponsorship interests
To contact donors, volunteers, partners, applicants, or beneficiaries
To review support requests
To verify beneficiary or student referrals
To coordinate volunteer participation
To discuss CSR or partnership opportunities
To plan and manage social welfare activities
To maintain internal records
To improve website experience and communication
To send updates related to our work, if relevant
To meet legal, accounting, audit, reporting, or compliance requirements
To protect the safety, dignity, and privacy of beneficiaries

We do not sell personal information to third parties.

5. Donation and Donor Information

If you donate or express interest in donating, we may collect information required for communication, receipt generation, accounting, reporting, and compliance.

This may include your name, contact details, donation amount, payment reference, PAN or tax-related details where required, and donation purpose.

Payment transactions may be processed through banks, UPI, payment gateways, or third-party platforms. PROMIS Foundation does not control the privacy practices of such external platforms. Users should review the privacy policies of those platforms before making payments.

6. Volunteer Information

If you apply as a volunteer, we may collect your name, age, contact details, location, profession, skills, availability, area of interest, and volunteering preferences.

Volunteer information may be used for:

Reviewing volunteer suitability
Assigning suitable activities
Communication and coordination
Orientation or training
Safety and safeguarding processes
Internal records and accountability

Volunteers may be required to follow PROMIS Foundation’s guidelines, code of conduct, privacy standards, and safeguarding practices.

7. Support Request and Referral Information

If you request support or refer a student/beneficiary, we may use the information provided to review the request, contact relevant persons, verify details, and determine whether support can be considered.

Submitting a form does not guarantee approval of support. All requests are subject to review, verification, eligibility, available funds, operational capacity, and final decision by PROMIS Foundation.

8. CSR and Partnership Information

If a company, CSR team, institution, school, NGO, or organization contacts us through the website, we may collect organization details, contact person details, partnership interest, funding preference, and communication history.

This information may be used to evaluate collaboration opportunities, respond to inquiries, prepare proposals, coordinate meetings, and maintain partnership records.

9. Cookies and Website Analytics

Our website may use cookies, analytics tools, or similar technologies to understand website usage, improve performance, and enhance user experience.

These tools may collect basic technical information such as browser type, device type, pages visited, time spent on the website, and general location information.

You may disable cookies through your browser settings, but some website features may not function properly.

10. Sharing of Information

PROMIS Foundation may share information only where necessary and appropriate, such as with:

Internal team members
Authorized volunteers or coordinators
Schools, institutions, or community representatives for verification
Donors or CSR partners, where reporting is required
Service providers such as website, email, payment, analytics, or form platforms
Legal, audit, accounting, compliance, or government authorities where required
Emergency or safeguarding-related persons, if safety concerns arise

When sharing beneficiary-related information, PROMIS Foundation aims to follow a need-based and dignity-first approach.

11. Third-Party Platforms

This website may use or link to third-party platforms such as Wix, Google Forms, Google Workspace, WhatsApp, social media platforms, payment gateways, maps, analytics tools, or document-sharing platforms.

PROMIS Foundation is not responsible for the privacy practices, data handling, security, or terms of third-party platforms.

Users are encouraged to review the privacy policies of third-party platforms before using them.

12. Data Protection and Security

PROMIS Foundation aims to take reasonable steps to protect personal information from unauthorized access, misuse, loss, alteration, or disclosure.

These steps may include:

Limited access to personal information
Internal record control
Password-protected systems
Responsible handling of documents
Consent-based use of beneficiary stories or images
Periodic review of records
Use of trusted digital platforms

However, no online system, website, email, or digital platform can be guaranteed to be completely secure. Users submit information at their own discretion.

13. Data Retention

We may retain personal information for as long as necessary for the purpose for which it was collected, including communication, support review, donor records, volunteer records, reporting, legal compliance, audit, accounting, or organizational documentation.

Information that is no longer required may be deleted, archived, anonymized, or securely stored based on internal requirements and applicable law.

14. Communication Consent

By submitting your details through this website, you agree that PROMIS Foundation may contact you by phone, email, WhatsApp, SMS, or other communication methods for purposes related to your inquiry, donation, support request, volunteer application, partnership proposal, referral, or website interaction.

You may request us to stop non-essential communications by contacting us at:

support@promistrust.com

15. Your Rights and Choices

You may contact PROMIS Foundation to request:

Correction of inaccurate information
Update of your contact details
Withdrawal from non-essential communication
Clarification on how your information is used
Deletion of certain information, where legally and operationally possible

Some information may need to be retained for legal, audit, donation, compliance, safeguarding, or record-keeping purposes.

For any privacy-related request, contact:

support@promistrust.com

16. Use of Photos, Videos and Stories

PROMIS Foundation may use photographs, videos, testimonials, stories, or field updates for awareness, reporting, donor communication, social media, or website content.

For children, students, and sensitive beneficiary cases, we aim to use such content only with appropriate consent and in a respectful manner.

We do not permit unauthorized copying, misuse, editing, or misleading use of beneficiary images, stories, or website content.

17. Sensitive Information

Users are advised not to submit sensitive personal information unless specifically requested by PROMIS Foundation for a genuine support, verification, donation, compliance, or safeguarding purpose.

Sensitive documents such as identity proof, financial proof, income documents, medical details, or child-related records should be shared only through official communication channels and only when requested.

18. External Links

Our website may contain links to external websites, donation platforms, social media pages, partner websites, payment gateways, or other online resources.

PROMIS Foundation is not responsible for the content, accuracy, security, or privacy practices of external websites.

19. Changes to This Privacy Policy

PROMIS Foundation may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date.

Visitors are encouraged to review this page periodically.

Continued use of the website after updates means that you accept the revised Privacy Policy.

20. Contact Us

For questions, concerns, corrections, data requests, or privacy-related matters, please contact:

PROMIS Foundation
Website: promistrust.com
Email: support@promistrust.com
Phone: +91 62626 71121
Address: Gandhi Ward, Thana Road, Kothi Bazar, Betul, District Betul, Madhya Pradesh - 460001, India